I have placed my order how long it will take to reach me?

THEDEALOUTLET.COM offers 72 hours to 110 hours delivery lead time for Dubai.

For other Emirates and remote areas, the delivery time will be indicated during your check out process.

Please contact our customer support team from 10am-8pm (including Saturday) on our UAE toll free number 800 The Deal (8433325), or by email [email protected]



I received a damaged product, what's the next step?

If your product is damaged or has a fault, we want to know. Request a return through our Customer Care team and we will inspect your product for you. If the product is too large to easily re-package and return, please take as many pictures of the fault and email them to our Customer Care team on [email protected] or call us on our UAE toll free number 800 The Deal (8433325)

What should I do if my order hasn't been delivered yet?

If you haven’t received your delivery in due time. We recommend you contact our customer care team from 10am-8pm (including Saturday) on our UAE toll free number 800 The Deal (8433325), or by email [email protected]

What is your refund policy?

To qualify for a refund, please ensure items are in a re-saleable condition, in their original packaging with tags still attached. This excludes items that have been personalized for you, any toiletries, underwear, swimwear and clearance items. For more information, you can read the full Cancellation, Returns & Refunds policy.

How can I share feedback about my experience?

We would love to hear your feedback to help improve our service. You can contact the Customer Care team on our UAE toll-free number 800 The Deal (8433325), or email us at [email protected]

I received a damaged product, what's the next step?

If your product is damaged or has a fault, we want to know. Request a return through our Customer Care team and we will inspect your product for you. If the product is too large to easily re-package and return, please take as many pictures of the fault and email them to our Customer Care team on [email protected] or call us on our UAE toll free number 800 The Deal (8433325)

Why is thedealoutlet.com pricing special?

At THEDEALOUTLET.COM, you are shopping pieces from our luxury brands, expertly selected for you by our team. Prices are determined by THEDEALOUTLET.COM, the unique online luxury outlet

The price of the products on the website are shown in your local currency and will be subject to VAT at the checkout process.

Which currencies can I shop in?

If you are a customer whose credit/debit card is not denominated in United Arab Emirates Dirhams, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

What payment methods do you accept?

We accept the following forms of payment:

1. Credit/Debit card: Visa, Mastercard
2. Cash on Delivery (‘COD”)

When will my card be charged?

If you pay by Credit or Debit card, payment will be debited and cleared from your account upon completion of the checkout process. You will then be receiving an order confirmation by THEDEALOUTLET.COM

For further details, please see our Terms &Conditions Price and Payment Policy

Will my personal details stay safe?

We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see Privacy & Cookie Policy. 

How much will I be charged for shipping?

The shipping information for thedealoutlet.com in the United Arab Emirates for all online purchases is summarized below: 

 SHIPPING PERIOD                  SHIPPING FEE

72 Hours to 110 Hours     AED20 (delivery within Dubai)

For other Emirates and remote areas, the delivery charges will be indicated during check-out.

For further details, we invite you to contact our customer service team at 800 The Deal (8433325) or email us at [email protected]

Do you offer same-day delivery?

Unfortunately, we do not offer same-day delivery. We will inform you once it's possible.

Can I collect or return my order in The Deal offline stores?

At present, you cannot collect, return or make any exchange in The Deal Offline stores.

Can I return my order in The Deal offline stores?



Yes, you can return in any of The Deal Offline stores.

Can I ship to multiple addresses?

At present, we can only ship to one address per order within the UAE. To ship to multiple addresses, please place separate orders for each location.

Can I ship to a P.O. Box or APO/FPO address?

Yes, Orders can be delivered to P.O. Box or APO/FPO addresses but only in UAE.

How can I track my order?

THEDEALOUTLET.COM will send several emails during the order process to keep you informed of the status of your purchase.

Orders are delivered by our courier partners & Group Logistics. A shipping confirmation will be sent to you as soon as your order has been dispatched, which will allow you to track the delivery.

If you have any concern, please contact us on 800 The Deal (8433325) or via email at [email protected]

What do I do if I missed the delivery of my order?

If you are unavailable to receive your delivery or were not at the delivery address when delivery was attempted, please contact us on 800 The Deal (8433325) or via email at [email protected]



Can I cancel my order? 

We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, just call our Customer Service Team at 800 The Deal (8433325) to cancel your order. 

We will use all reasonable endeavors to cancel it providing your order has not yet been processed. If your order has already been processed, such cancelation will be treated as a return. Please refer to our Return section below for further information.

In all circumstances, you can always contact our Customer Service who will be happy to assist you.

Do I need to pay for returning my product?

THEDEALOUTLET.COM is proud to offer a free returns policy for the UAE which allows you to return items purchased and delivered to you within 30 days from the date of delivery.

How can I return my product?

Easy-to-follow return instructions are included with each shipment. To request a return, please follow the steps provided below.

Option 1: You can return items for free by contacting us and arranging collection from your delivery address in the UAE by:

1- Calling us on 800 The Deal (8433325)

2- E-mailing us at [email protected]

3- Logging into your account on THEDEALOUTLET.COM and submitting an Online Return Request

With your shipment, you’ll find easy-to-follow return instructions. To submit a return request, please follow the steps outlined here:

• Log into your account by clicking on ‘Sign in’ located at the top right corner on THEDEALOUTLET.COM
• Under the ‘My Orders’ tab, select ‘view’ to expand the order on which you would like to request a return.
• Request a return by clicking on the ‘Return'’ button.
• The request once received will be inspected and processed by THEDEALOUTLET.COM Guest Services
• Our shipping partner will contact you to arrange a pick-up time and location so you can return your item. Once received, the returned item will be checked and approved for return.
• You will be notified by email once the return has been processed.

Option 2: Return to any The Deal Store

You can now also return online purchases to any of our The Deal physical store locations. Please bring the item along with your original invoice or packing slip for a smoother process.

Are The Deal Outlet items authentic?

Our offers are expertly curated from the best luxury fashion around the globe and we guarantee all items are 100% authentic. Authenticity cards and serial numbers may not always be included with your item if the designer has not supplied them.

Can I reserve an item to buy later?

We aim to provide a fair opportunity to shop our most in-demand trends and as items are often limited, reservations are unavailable. As a result, placing an item in your shopping basket or in your favourite does not reserve it.

Are you going to have my size again?

As we are an outlet, we cannot guarantee that we will get the size again. Please visit our stores or call our Customer Support Team for more information.

How will my order be packaged?

Your order will be carefully packaged in a protective The Deal Outlet box to ensure it arrives to you in great condition. Additional branded items such as dust bags will be included if provided by the designer.