Cancellation, Returns & Refunds

  • There is nothing more important to us than keeping you and your loved ones safe and healthy.

    We are now accepting the returns, but due to the ongoing health safety measures, we will isolate the products for 1 week.  We apology for the inconvenience caused.  You may contact our Customer Service Support at 800-THEDEAL (800 843 3325) to assist you further.

  • We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, just call our Customer Service Team at 800-THEDEAL (800-843-3325) to cancel your order.

    We will use all reasonable endeavors to cancel it providing your order has not yet been processed. If your order has already been processed, such cancelation will be treated as a return. Please refer to our Return section below for further information.

    In all circumstances, you can always contact our Customer Service who will be happy to assist you

  • THEDEALOUTLET.COM is proud to offer a free returns policy for the UAE which allows you to return items purchased and delivered to you within 30 days from the date of delivery.

  • Easy-to-follow return instructions are included with each shipment. To request a return, please follow the steps provided below.

    You can return items for free by contacting us and arranging collection from your delivery address in the UAE by:

    1-   Calling us on 800-THEDEAL (800-843-3325)

    2-   E-mailing us [email protected]

    3-   Logging into your account on THEDEALOUTLET.COM and Submit an Online Return Request

    With your shipment, you’ll find easy-to-follow return instructions. To submit a return request, please follow the steps provided outlined here:

    • Log into your account by clicking on ‘Sign in’ located on the top right corner on THEDEALOUTLET.COM

    • Under the ‘My Orders’ tab, select ‘view’ to expand the order on which you would like to request a return.

    • Request a return by clicking on the ‘'Return'’ button.

    • The request once received will be inspected and processed by THEDEALOUTLET.COM Guest Services

    • Our shipping partner FETCHR will contact you to arrange a pick-up time and location so you can return your item. Once received, the returned item will be checked and approved for return.

    • You will be notified by email once the return has been processed.

  • THEDEALOUTLET.COM will accept merchandise in its original condition for a refund when returned within 30 days of receipt and accompanied by the original invoice.

    All products must be returned unused, with all related accessories (such as designer tags, instruction booklets etc.) if any, still attached and in the same condition as received, in their original box and packaging.

    Additionally, please retain all documentation and packaging in order to return your order. All returns must be shipped back in the THEDEALOUTLET.COM packaging in which your original order was delivered.

    Unfortunately, we will not accept any returns for the following item types, if the original packaging has been opened or tampered. Returns that are damaged or soiled may not be accepted and may be returned to you.

    • Beauty, skincare, cosmetics and haircare products that have been opened, removed from their original packaging or had their outer plastic packaging removed.

    • Shoes should be tried on a clean and carpeted surface before wear. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged. Merchandise that has been altered or damaged will not be accepted.

    • Items that has been altered or damaged will not be accepted.

    THEDEALOUTLET.COM reserves the right to refuse return of any merchandise that does not meet the above return requirements in THEDEALOUTLET.COM sole discretion.

    The Free return service is only available for all online purchases shipped within the UAE.

  • Merchandise returned to THEDEALOUTLET.COM will be processed within 7 business days, of receipt of the returned item. Depending on your financial institution, please allow additional days for the refund to post to your account.

    • Refunds for purchases made using debit or credit cards (Visa, MasterCard or American Express) will be issued to the same card that was used to make the purchase.

    • If you purchased using PayPal or chose Cash on Delivery as your payment method then, you will be issued with Online Store Credit for THEDEALOUTLET.COM

    • If you purchased using guest checkout you will need to create an account on THEDEALOUTLET.COM so that we can issue you the relevant Online Store Credit. Online Store Credit can only be used on THEDEALOUTLET.COM and NOT at the THE DEAL Stores (UAE, KSA, QATAR, KUWAIT)

    • Purchases made using more than one payment method such as credit card and eGift card will be returned in form of an eGift Card or store credit only.

    Please note the original shipping charges and custom fees and taxes, if any, incurred at the time of purchase are non-refundable.

    If you need any further assistance, please contact us on 800-THEDEAL (800-843-3325) or via email at [email protected]

    Some Frequently Asked Questions About Returns

  • Unfortunately, THEDEALOUTLET.COM is unable to accommodate exchanges at this time. In order to exchange an item, we recommend you return the original item for a refund using the return instructions provided above. A new order can then be placed on THEDEALOUTLET.COM for the exchange item. Please note that new orders are subject to merchandise availability. We will inform you if we are unable to fulfil your order.

  • Gift items can only be returned with a refund given to the purchaser of the gift. The above is without prejudice to any rights you may have to return defective products.